Terms & Conditions

This Service Agreement ("Agreement") is entered into by you ("CUSTOMER") and Day One Business, a trading name of 22LUSH LTD, for the provision of virtual mailbox and associated business support services. By accepting these terms, you agree to the following:

1.0 Use of Services
1.1 Prohibited Use

The CUSTOMER agrees not to use the premises or services for any unlawful, illegitimate, or fraudulent purposes, or for any purpose prohibited under UK law and regulations.

1.2 Legal Compliance

The CUSTOMER shall comply with all applicable laws and regulations of the United Kingdom, including but not limited to postal, business registration, and regulatory requirements.

1.3 Prohibited Listings

The address must not be used for:
• Google Maps, Google My Business, or AdSense listings.
• Misrepresentation / Misleading.
• Registration with Royal Mail’s Postcode Address File (PAF) without prior written consent from Day One Business.

1.4 Misrepresentation

The use of the address to falsely imply physical presence or to mislead third parties (e.g., for licensing, permits, or regulatory purposes) is strictly prohibited.

1.5 Business Use

Where the CUSTOMER intends to use the service for a registered business or company, additional verification and documentation will be required. The CUSTOMER must not represent the address as a physical office or trading premises without prior written consent.

2.0 Account Access & Authority
2.1 Authorised Use

Access to the Day One Business service/s and client account/s by any party in possession of login credentials will be considered authorised.

2.2 Death or Incapacity

In the event of death or incapacity, mail will only be released upon presentation of suitable documentation.

3.0 Fees & Payments
3.1 Billing Terms

All service fees must be paid in advance. There are no refunds or pro-rata adjustments upon cancellation.

3.2 Late Fees

Late payments (over 5 days due) are subject to a £20.00 late fee.

3.3 Suspension for Non-Payment

Services may be suspended or mail held pending payment.

3.4 Service Plan Adjustments

If the volume of mail, number of recipients, or type of use exceeds the limits of the CUSTOMER’s current plan, Day One Business reserves the right to require an immediate service upgrade.

This includes situations where the CUSTOMER is using a service plan that does not match their actual usage for example, using a personal or individual mailbox for business, commercial, high-volume, multi-recipient, or parcel-forwarding activity. In such cases, the CUSTOMER will be required to upgrade to the appropriate plan, and failure to do so may result in the suspension of services.

3.5 Accepted Payment Methods

Payments must be made via the official Day One Business or Anytime Mailbox platforms, using traceable payment methods (e.g., bank card, bank transfer). Payments via anonymous or high-risk channels (including cash, cryptocurrency, prepaid debit cards, or third-party accounts) are not accepted.

4.0 Mail & Package Handling
4.1 Delivery Acceptance

Day One Business accepts letters, packets, and standard parcels, including those requiring signatures. Items must not exceed 30kg in weight or exceed dimensions that can be safely handled by one person. Pallets, half-pallets, freight consignments, and oversized or heavy goods exceeding these limits will not be accepted and may be refused at the point of delivery.

4.2 Courier Deliveries

Only the approved Day One Business street address, including the assigned Suite/Mailbox ID, may be used for courier deliveries. Failure to use the complete address may result in delays or refusal of delivery.

4.3 Storage Fees (Active Accounts)

Any additional handling, storage, or processing charges for packages will be outlined in the active Service Plan. These rates may vary over time.

Items not picked up within three days of notification, following a pick-up request, may incur a storage fee of up to £5.00 per day per item.

4.4 Customer-Provided Shipping Labels (Forwarding Requests)

Where the CUSTOMER chooses to provide their own shipping label for forwarding, a forwarding request must still be submitted through the official Anytime Mailbox (ATMB) platform. The forwarding address supplied within the request must match the destination printed on the CUSTOMER-provided label.

Day One Business will only dispatch items using labels that are fully paid, valid, and scannable at the point of handover. By supplying their own label, the CUSTOMER accepts full responsibility for the shipment, including but not limited to loss, delay, misdelivery, tracking issues, courier errors, failed delivery attempts, or return-to-sender events. Day One Business’ responsibility ends once the item has been dispatched and marked as such in the CUSTOMER’s account. Day One Business will not investigate tracking issues, engage with courier services, or handle disputes or claims relating to CUSTOMER-provided labels.

Customer-arranged courier collections from the premises are not permitted. All dispatched items must be handled through Day One Business’ internal processes. Customers are encouraged to use the standard Day One Business forwarding service for full support and chain-of-custody assurance.

4.5 Retained Mail (Post-Termination)

Mail/packages may be retained for up to 10 days after account termination, with a daily storage fee of £1.50 per day per item. These items:
• Will only be forwarded to the registered forwarding address
• Must be requested via the platform or in writing from an email address listed on the account
• Will only be forwarded once full payment of the storage fee has been made in one lump sum

4.6 Disposal of Unclaimed or Unsolicited Items

Unclaimed or unsolicited items may be returned, destroyed, or refused after the retention period. Unsolicited mail includes items addressed as "occupant," "current resident," or other generic mail, as well as unrequested promotional material.

4.7 Damage Disclaimer

Day One Business accepts no responsibility for damage to mail or packages, whether upon arrival or during storage or handling. This applies regardless of whether the item was collected, forwarded, or disposed of.

4.8 Delivery Refusal

Day One Business reserves the right to refuse deliveries from couriers or services that do not meet operational or security standards.

5.0 Identification & Compliance

All CUSTOMERS, whether individuals or businesses, must complete identity verification as part of the onboarding process. This may include, but is not limited to:

• Two valid forms of identification, including at least one government-issued photo ID
• Proof of address

To comply with regulatory and due diligence obligations, additional documentation may be requested. This may include, but is not limited to:

• Proof of business ownership
• Certificate of Incorporation (for registered companies)
• UTR (Unique Taxpayer Reference) number or other documentation confirming registration with HMRC
• Evidence of operational control, such as director or shareholder status, or written authorisation to act on behalf of the business

Day One Business may also request further information on the nature of the CUSTOMER’s business activities, including supporting documentation such as contracts, invoices, or website details, to comply with AML regulations and internal risk assessments.

A liveness check or additional digital verification measures may be applied to confirm identity. All documents must be valid, current, and provided in a timely manner. Day One Business reserves the right to suspend or deny service where documentation is incomplete or non-compliant.

5.2 Additional Authorised Recipients

Similar verification is required for all listed recipients.

6.0 International Clients
6.1 Eligibility

All services are governed by UK laws and regulations including postal regulations, and the CUSTOMER agrees to comply accordingly.

6.2 Additional Requirements

International CUSTOMERS may be asked to provide additional documentation for verification, such as:
• Certified identification
• Proof of overseas address
• Customs-related declarations

Delays or failures to provide accurate documentation may result in service suspension or denial.

6.3 Restricted Jurisdictions

Day One Business does not accept applications from individuals or entities resident in, or forwarding mail to, high-risk or sanctioned countries as defined by FATF, HM Treasury, or other relevant authorities.

7.0 Term & Termination
7.1 Duration

This Agreement begins on the date of initial payment and is renewed as agreed in the active service plan.

7.2 Immediate Termination

Day One Business may suspend or terminate the account without notice in cases of:
• Breach of terms
• Non-payment
• Abandonment
• Offensive conduct
• Misuse of services
• Where required by law or regulatory obligation

7.3 Termination with Notice or Immediate Termination

Day One Business may terminate the service with 30 days’ written notice where continued service is no longer practical or appropriate.

Day One Business also reserves the right to terminate the account immediately, without notice, in situations including but not limited to:
• Multiple unpaid subscription periods or recurring non-payment
• Any breach of this Agreement
• Misuse of the service
• Failure to provide required verification or documentation
• Behaviour that creates operational, reputational, or security concerns
• Where continuing to provide the service would be inappropriate or unreasonable

All outstanding fees remain payable upon termination.

7.4 Authorised User Accountability

All actions by authorised users are the responsibility of the CUSTOMER.

8.0 Address Use & Delivery Requirements
8.1 Address Format Requirement

The CUSTOMER must use the exact address format provided by Day One Business. This includes the assigned Suite ID, which must be included on all mail and packages. Incorrect or incomplete addressing may result in delays or non-delivery.

8.2 Recipient Name Requirement

Day One Business will accept items that are either addressed with names matching the authorised recipients on the CUSTOMER's mailbox account or are labelled with the assigned Suite ID, even if no name is present. Items addressed to unregistered names, however, may be subject to rejection or return.

8.3 Liability Disclaimer

Day One Business shall not be held liable for:
• Lost, delayed, or misdelivered items due to incorrect address formatting or missing Suite IDs
• Deliveries made to unauthorised recipient names

Such circumstances are outside of Day One Business’s control, and responsibility lies solely with the CUSTOMER to ensure all senders are correctly instructed.

8.4 Post-Termination Refusals

Following the termination or expiration of this Agreement, Day One Business may:
• Refuse or return incoming mail and packages
• Discard or destroy any remaining items after applicable retention periods

9.0 Notices & Communication
9.1 Delivery of Notices

Notices are considered received:
• 24 hours after digital delivery, or
• 5 days after posting via Royal Mail, unless proven otherwise.

10.0 Liability & Indemnity
10.1 Indemnification

CUSTOMER agrees to indemnify and hold harmless Day One Business and 22LUSH LTD against any claims or legal actions arising from the use of the service.

10.2 Liability Cap

The total liability of Day One Business is limited to £100.00 per claim.

10.3 Force Majeure

Day One Business shall not be held liable for delays or service failures caused by events beyond its control, such as:
• Natural disasters
• Postal strikes
• Technical failures

11.0 General Terms
11.1 Entire Agreement

This Agreement forms the complete understanding between both parties and supersedes previous communications.

11.2 Amendments

Any amendments must be made in writing and agreed upon by both parties.

11.3 Severability

If any part of this Agreement is deemed unenforceable, the remaining clauses remain valid.

11.4 Non-Transferability

This Agreement is non-transferable without mutual written consent.

11.5 Waiver

Delay in exercising any rights does not constitute a waiver of those rights.

11.6 Legal Jurisdiction

This Agreement is governed by the laws of England and Wales.

12.0 Prohibited Items

The CUSTOMER must not use the address for the receipt of:
• Controlled substances
• Firearms, weapons, or explosives
• Hazardous materials
• Counterfeit or infringing goods
• Cash or bearer negotiable instruments (unless expressly agreed in writing)
• Any other prohibited goods under UK law

Any suspicious items may be reported or destroyed without notice.

13.0 Acceptance

By registering and agreeing to these Terms & Conditions, the CUSTOMER confirms full acceptance of this Agreement, effective as of the registration date.