Terms & Conditions

This Service Agreement ("Agreement") is entered into by you ("CUSTOMER") and Day One Business, a trading name of 22LUSH LTD, for the provision of virtual mailbox and associated business support services. By accepting these terms, you agree to the following:

𝟏.𝟎 𝐔𝐬𝐞 𝐨𝐟 𝐒𝐞𝐫𝐯𝐢𝐜𝐞𝐬

1.1 Prohibited Use

The CUSTOMER agrees not to use the premises or services for any unlawful, illegitimate, or fraudulent purposes, or for any purpose prohibited under UK law and regulations.

1.2 Legal Compliance

The CUSTOMER shall comply with all applicable laws and regulations of the United Kingdom, including but not limited to postal, business registration, and regulatory requirements.

1.3 Prohibited Listings

The address must not be used for:

• Google Maps, Google My Business, or AdSense listings.
• Misrepresentation/Misleading.
• Registration with Royal Mail’s Postcode Address File (PAF) without prior written consent from Day One Business.

1.4 Misrepresentation

The use of the address to falsely imply physical presence or to mislead third parties (e.g., for licensing, permits, or regulatory purposes) is strictly prohibited.

𝟐.𝟎 𝐀𝐜𝐜𝐨𝐮𝐧𝐭 𝐀𝐜𝐜𝐞𝐬𝐬 & 𝐀𝐮𝐭𝐡𝐨𝐫𝐢𝐭𝐲

2.1 Authorised Use

Access to the Day One Business service/s and client account/s by any party in possession of login credentials will be considered authorised.

2.2 Death or Incapacity

In the event of death or incapacity, mail will only be released upon presentation of suitable documentation.

𝟑.𝟎 𝐅𝐞𝐞𝐬 & 𝐏𝐚𝐲𝐦𝐞𝐧𝐭𝐬

3.1 Billing Terms

All service fees must be paid in advance. There are no refunds or pro-rata adjustments upon cancellation.

3.2 Late Fees

Late payments (over 5 days due) are subject to a £20.00 late fee.

3.3 Suspension for Non-Payment

Services may be suspended or mail held pending payment.

3.4 Service Plan Adjustments

If the volume of mail or number of recipients exceeds the current plan, Day One Business reserves the right to require a service upgrade.

𝟒.𝟎 𝐌𝐚𝐢𝐥 & 𝐏𝐚𝐜𝐤𝐚𝐠𝐞 𝐇𝐚𝐧𝐝𝐥𝐢𝐧𝐠

4.1 Delivery Acceptance

Day One Business accepts packages, including those requiring signatures.

4.2 Courier Deliveries

Only the approved Day One Business street address, must include the assigned Suite ID, may be used for courier deliveries. Failure to use the complete address may result in delays or refusal of delivery.

4.3 Storage Fees (Active Accounts)

Any additional handling, storage, or processing charges for packages will be outlined in the active Service Plan. These rates may vary over time.

Items not picked up within three days of notification, following a pick-up request, may incur a storage fee of up to £5.00 per day per item.

4.4 Retained Mail (Post-Termination)

Mail/packages may be retained for up to 10 days after account termination, with a daily storage fee of £1.50 per day per item. These items:

Will only be forwarded to the registered forwarding address

Must be requested via the platform or in writing from an email address listed on the account

Will only be forwarded once full payment of the storage fee has been made in one lump sum

4.5 Disposal of Unclaimed or Unsolicited Items

Unclaimed or unsolicited items may be returned, destroyed, or refused after the retention period. Unsolicited mail includes items addressed as "occupant," "current resident," or other generic mail, as well as unrequested promotional material.

4.6 Damage Disclaimer

Day One Business accepts no responsibility for damage to mail or packages, whether upon arrival or during storage or handling. This applies regardless of whether the item was collected, forwarded, or disposed of.

4.7 Delivery Refusal

Day One Business reserves the right to refuse deliveries from couriers or services that do not meet operational or security standards.

𝟓.𝟎 𝐈𝐝𝐞𝐧𝐭𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧 & 𝐂𝐨𝐦𝐩𝐥𝐢𝐚𝐧𝐜𝐞

5.1 Onboarding Requirements

All CUSTOMERS — whether individuals or businesses — must complete identity verification as part of the onboarding process. This may include, but is not limited to:

• Two valid forms of identification, including at least one government-issued photo ID

• Proof of address

• To comply with regulatory and due diligence obligations, additional documentation may be requested. This may include, but is not limited to:

• Proof of business ownership

• Certificate of Incorporation (for registered companies)

• UTR (Unique Taxpayer Reference) number or other documentation confirming registration with HMRC

• Evidence of operational control, such as director or shareholder status, or written authorisation to act on behalf of the business

• A liveness check or additional digital verification measures may be applied to confirm identity. All documents must be valid, current, and provided in a timely manner. Day One Business reserves the right to suspend or deny service where documentation is incomplete or non-compliant.

5.2 Additional Authorised Recipients: Similar verification is required for all listed recipients.

𝟔.𝟎 𝐈𝐧𝐭𝐞𝐫𝐧𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐥𝐢𝐞𝐧𝐭𝐬

6.1 Eligibility

All services are governed by UK laws and regulations including postal regulations, and the CUSTOMER agrees to comply accordingly.

6.2 Additional Requirements

International CUSTOMERS may be asked to provide additional documentation for verification, such as:

• Certified identification

• Proof of overseas address

• Customs-related declarations

Delays or failures to provide accurate documentation may result in service suspension or denial.

𝟕.𝟎 𝐓𝐞𝐫𝐦 & 𝐓𝐞𝐫𝐦𝐢𝐧𝐚𝐭𝐢𝐨𝐧

7.1 Duration

This Agreement begins on the date of initial payment and is renewed as agreed in the active service plan.

7.2 Immediate Termination

Day One Business may suspend or terminate the account without notice in cases of:

• Breach of terms
• Non-payment
• Abandonment
• Offensive conduct
• Misuse of services

7.3 Termination with Notice

The service may also be terminated with 30 days' written notice for cause.

7.4 Authorised User Accountability

All actions by authorised users are the responsibility of the CUSTOMER.

𝟖.𝟎 𝐀𝐝𝐝𝐫𝐞𝐬𝐬 𝐔𝐬𝐞 & 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐲 𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬

8.1 Address Format Requirement

The CUSTOMER must use the exact address format provided by Day One Business. This includes the assigned Suite ID, which must be included on all mail and packages. Incorrect or incomplete addressing may result in delays or non-delivery.

8.2 Recipient Name Requirement

Day One Business will accept items that are either addressed with names matching the authorised recipients on the CUSTOMER's mailbox account or are labeled with the assigned Suite ID, even if no name is present. Items addressed to unregistered names, however, may be subject to rejection or return.

8.3 Liability Disclaimer

Day One Business shall not be held liable for:

Lost, delayed, or misdelivered items due to incorrect address formatting or missing Suite IDs

Deliveries made to unauthorised recipient names

Such circumstances are outside of Day One Business’s control, and responsibility lies solely with the CUSTOMER to ensure all senders are correctly instructed.

8.4 Post-Termination Refusals

Following the termination or expiration of this Agreement, Day One Business may:

• Refuse or return incoming mail and packages
• Discard or destroy any remaining items after applicable retention periods

𝟗.𝟎 𝐍𝐨𝐭𝐢𝐜𝐞𝐬 & 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧

9.1 Delivery of Notices

Notices are considered received:

• 24 hours after digital delivery, or
• 5 days after posting via Royal Mail, unless proven otherwise.

𝟏𝟎.𝟎 𝐋𝐢𝐚𝐛𝐢𝐥𝐢𝐭𝐲 & 𝐈𝐧𝐝𝐞𝐦𝐧𝐢𝐭𝐲

10.1 Indemnification

CUSTOMER agrees to indemnify and hold harmless Day One Business and 22LUSH LTD against any claims or legal actions arising from the use of the service.

10.2 Liability Cap

The total liability of Day One Business is limited to £100.00 per claim.

10.3 Force Majeure

Day One Business shall not be held liable for delays or service failures caused by events beyond its control, such as:

• Natural disasters
• Postal strikes

Technical failures

𝟏𝟏.𝟎 𝐆𝐞𝐧𝐞𝐫𝐚𝐥 𝐓𝐞𝐫𝐦𝐬

11.1 Entire Agreement

This Agreement, along with any appendices, forms the complete understanding between both parties and supersedes previous communications.

11.2 Amendments

Any amendments must be made in writing and agreed upon by both parties.

11.3 Severability

If any part of this Agreement is deemed unenforceable, the remaining clauses remain valid.

11.4 Non-Transferability

This Agreement is non-transferable without mutual written consent.

11.5 Waiver

Delay in exercising any rights does not constitute a waiver of those rights.

11.6 Legal Jurisdiction

This Agreement is governed by the laws of England and Wales.

𝟏𝟐.𝟎 𝐏𝐫𝐨𝐡𝐢𝐛𝐢𝐭𝐞𝐝 𝐈𝐭𝐞𝐦𝐬

The CUSTOMER must not use the address for the receipt of:

• Prohibited goods
• Controlled substances

Any suspicious items may be reported or destroyed without notice.

𝟏𝟑.𝟎 𝐀𝐜𝐜𝐞𝐩𝐭𝐚𝐧𝐜𝐞

By registering and agreeing to these Terms & Conditions, the CUSTOMER confirms full acceptance of this Agreement, effective as of the registration date.