Terms & Conditions

SERVICE AGREEMENT

This Service Agreement ("Agreement") is entered into by you ("CUSTOMER") and Day One Business, a trading name of 22LUSH LTD, for the provision of virtual mailbox and associated business support services. By accepting these terms, you agree to the following:

1.0 Use of Services

1.1 Prohibited Use
The CUSTOMER agrees not to use the premises or services for any unlawful, illegitimate, or fraudulent purposes, or for any purpose prohibited under UK law and regulations.

1.2 Legal Compliance
The CUSTOMER shall comply with all applicable laws and regulations of the United Kingdom, including but not limited to postal, business registration, and regulatory requirements.

1.3 Prohibited Listings
The address must not be used for:

• Google Maps, Google My Business, or AdSense listings.
• Misrepresentation / Misleading.
• Registration with Royal Mail's Postcode Address File (PAF) without prior written consent from Day One Business.

1.4 Misrepresentation
The use of the address to falsely imply physical presence or to mislead third parties (e.g., for licensing, permits, or regulatory purposes) is strictly prohibited.

1.5 Business Use
Where the CUSTOMER intends to use the service for a registered business or company, additional verification and documentation will be required. The CUSTOMER must not represent the address as a physical office or trading premises without prior written consent.

2.0 Account Access & Authority

2.1 Authorised Use
Access to the Day One Business service/s and client account/s by any party in possession of login credentials will be considered authorised.

2.2 Death or Incapacity
In the event of death or incapacity, mail will only be released upon presentation of suitable documentation.

3.0 Fees & Payments

3.1 Billing Terms
All service fees must be paid in advance. There are no refunds or pro-rata adjustments upon cancellation.

3.2 Late Fees
Late payments (over 5 days due) are subject to a £20.00 late fee.

3.3 Suspension for Non-Payment
Services may be suspended or mail held pending payment.

3.4 Service Plan Adjustments
If the volume of mail, number of recipients, or type of use exceeds the limits of the CUSTOMER's current plan, Day One Business reserves the right to require an immediate service upgrade.

This includes situations where the CUSTOMER is using a service plan that does not match their actual usage for example, using a personal or individual mailbox for business, commercial, high-volume, multi-recipient, or parcel-forwarding activity. In such cases, the CUSTOMER will be required to upgrade to the appropriate plan, and failure to do so may result in the suspension of services.

3.5 Accepted Payment Methods
Payments must be made via the official Day One Business or Anytime Mailbox platforms, using traceable payment methods (e.g., bank card, bank transfer). Payments via anonymous or high-risk channels (including cash, cryptocurrency, prepaid debit cards, or third-party accounts) are not accepted.

4.0 Mail & Package Handling

4.1 Delivery Acceptance
Day One Business accepts letters, packets, and standard parcels, including those requiring signatures. Items must not exceed 30kg in weight or exceed dimensions that can be safely handled by one person. Pallets, half-pallets, freight consignments, and oversized or heavy goods exceeding these limits will not be accepted and may be refused at the point of delivery.

4.2 Courier Deliveries
Only the approved Day One Business street address, including the assigned Suite/Mailbox ID, may be used for courier deliveries. Failure to use the complete address may result in delays or refusal of delivery.

4.3 Pickup Requests (Active Accounts)
Any handling or processing charges for pickup requests will be applied in accordance with the active Service Plan. These rates may vary over time.

4.4 Forwarding Requests
All forwarding requests must be submitted through the official Anytime Mailbox (ATMB) platform. Day One Business will arrange and provide all shipping labels for forwarding; customers may not supply their own labels or arrange their own courier collections from the premises.

All dispatched items are handled exclusively through Day One Business' internal processes to ensure full support and chain-of-custody assurance.

4.5 Retained Mail (Post-Termination)
Mail and packages may be retained for up to 10 days following account termination. To arrange forwarding of any retained items, the following conditions must be met:

• Any outstanding balance on the account must be cleared in full.
• A £5.00 handling fee per forwarding request will be applied.
• Shipping costs will be charged at the prevailing rate at the time of the request.

Retained items will only be forwarded to the registered forwarding address on the account. Requests must be submitted via the platform or in writing from an email address listed on the account.

Items not claimed or forwarded within the 10 day retention period may be returned, destroyed, or disposed of at Day One Business' discretion.

4.6 Disposal of Unclaimed or Unsolicited Items
Unclaimed or unsolicited items may be returned, destroyed, or refused after the retention period. Unsolicited mail includes items addressed as "occupant," "current resident," or other generic mail, as well as unrequested promotional material.

4.7 Damage Disclaimer
Day One Business accepts no responsibility for damage to mail or packages, whether upon arrival or during storage or handling. This applies regardless of whether the item was collected, forwarded, or disposed of.

4.8 Delivery Refusal
Day One Business reserves the right to refuse deliveries from couriers or services that do not meet operational or security standards.

5.0 Identification & Compliance

All CUSTOMERS, whether individuals or businesses, must complete identity verification as part of the onboarding process. This may include, but is not limited to:

• Two valid forms of identification, including at least one government-issued photo ID.
• Proof of address.

To comply with regulatory and due diligence obligations, additional documentation may be requested. This may include, but is not limited to:

• Proof of business ownership.
• Certificate of Incorporation (for registered companies).
• UTR (Unique Taxpayer Reference) number or other documentation confirming registration with HMRC.
• Evidence of operational control, such as director or shareholder status, or written authorisation to act on behalf of the business.

Day One Business may also request further information on the nature of the CUSTOMER's business activities, including supporting documentation such as contracts, invoices, or website details, to comply with AML regulations and internal risk assessments.

A liveness check or additional digital verification measures may be applied to confirm identity. All documents must be valid, current, and provided in a timely manner. Day One Business reserves the right to suspend or deny service where documentation is incomplete or non-compliant.

5.2 Additional Authorised Recipients
Similar verification is required for all listed recipients.

5.3 Documentation Submission Timeline
All required documentation, including proof of identity, proof of address, and where applicable, proof of business ownership or registration, must be submitted within seven days of the onboarding email request. Additionally, the CUSTOMER must confirm the intended use of the mailbox within this same seven day period.

Day One Business may extend this timeline where the CUSTOMER demonstrates reasonable cause (such as awaiting document delivery or other practical delays) and maintains active communication with Day One Business regarding their submission status.

Failure to provide complete documentation and confirmation of intended use within the seven day period, or any agreed extension, may result in service suspension, account denial, or termination at Day One Business's discretion.

6.0 International Clients

6.1 Eligibility
All services are governed by UK laws and regulations including postal regulations, and the CUSTOMER agrees to comply accordingly.

6.2 Additional Requirements
International CUSTOMERS may be asked to provide additional documentation for verification, such as:

• Certified identification.
• Proof of overseas address.
• Customs-related declarations.

Delays or failures to provide accurate documentation may result in service suspension or denial.

6.3 Restricted Jurisdictions
Day One Business does not accept applications from individuals or entities resident in, or forwarding mail to, high-risk or sanctioned countries as defined by FATF, HM Treasury, or other relevant authorities.

7.0 Term & Termination

7.1 Duration
This Agreement begins on the date of initial payment and is renewed as agreed in the active service plan.

7.2 Immediate Termination
Day One Business may suspend or terminate the account without notice in cases of:

• Abandonment.
• Abusive or harassing behaviour towards staff.
• Breach of terms.
• Misuse of services.
• Non-payment.
• Offensive conduct.
• Where required by law or regulatory obligation.

7.3 Termination with Notice or Immediate Termination
Day One Business may terminate the service with 30 days' written notice where continued service is no longer practical or appropriate.

Day One Business also reserves the right to terminate the account immediately, without notice, in situations including but not limited to:

• Abusive or harassing behaviour towards staff.
• Any breach of this Agreement.
• Behaviour that creates operational, reputational, or security concerns.
• Failure to provide required verification or documentation.
• Misuse of the service.
• Multiple unpaid subscription periods or recurring non-payment.
• Where continuing to provide the service would be inappropriate or unreasonable.

All outstanding fees remain payable upon termination.

7.4 Authorised User Accountability
All actions by authorised users are the responsibility of the CUSTOMER.

8.0 Address Use & Delivery Requirements

8.1 Address Format Requirement
The CUSTOMER must use the exact address format provided by Day One Business. This includes the assigned Suite ID, which must be included on all mail and packages. Incorrect or incomplete addressing may result in delays or non-delivery.

8.2 Recipient Name Requirement
Day One Business will accept items that are either addressed with names matching the authorised recipients on the CUSTOMER's mailbox account or are labelled with the assigned Suite ID, even if no name is present. Items addressed to unregistered names, however, may be subject to rejection or return.

8.3 Liability Disclaimer
Day One Business shall not be held liable for:

• Lost, delayed, or misdelivered items due to incorrect address formatting or missing Suite IDs.
• Deliveries made to unauthorised recipient names.

Such circumstances are outside of Day One Business's control, and responsibility lies solely with the CUSTOMER to ensure all senders are correctly instructed.

8.4 Post-Termination Refusals
Following the termination or expiration of this Agreement, Day One Business may:

• Refuse or return incoming mail and packages.
• Discard or destroy any remaining items after applicable retention periods.

9.0 Notices & Communication

9.1 Delivery of Notices
Notices are considered received:

• 24 hours after digital delivery, or
• 5 days after posting via Royal Mail, unless proven otherwise.

9.2 Customer Contact Information & Communication Consent
By providing contact details during registration or at any point during the term of this Agreement, the CUSTOMER expressly consents to Day One Business using those details to communicate with them solely in connection with their account and the services provided under this Agreement.

This includes but is not limited to:

• Email address - for account notices, invoices, service updates, and general correspondence.
• Phone number - for calls, SMS/text messages, and where applicable, messaging via WhatsApp or WhatsApp Business.
• Postal address - for formal notices where required.

Where a phone number provided is registered to or associated with WhatsApp or WhatsApp Business, the CUSTOMER consents to being contacted via that platform for account-related communications.

Contact details provided will not be used for marketing purposes or to promote any other products or services.

The CUSTOMER is responsible for ensuring that all contact details held on their account are kept accurate and up to date at all times. Failure to maintain current contact information may result in missed communications, including important account notices. Day One Business shall not be held liable for any consequences arising from outdated or incorrect contact details provided by the CUSTOMER.

10.0 Liability & Indemnity

10.1 Indemnification
CUSTOMER agrees to indemnify and hold harmless Day One Business and 22LUSH LTD against any claims or legal actions arising from the use of the service.

10.2 Liability Cap
The total liability of Day One Business is limited to £100.00 per claim.

10.3 Force Majeure
Day One Business shall not be held liable for delays or service failures caused by events beyond its control, such as:

• Natural disasters.
• Postal strikes.
• Technical failures.

11.0 General Terms

11.1 Entire Agreement
This Agreement forms the complete understanding between both parties and supersedes previous communications.

11.2 Amendments
Any amendments must be made in writing and agreed upon by both parties.

11.3 Severability
If any part of this Agreement is deemed unenforceable, the remaining clauses remain valid.

11.4 Non-Transferability
This Agreement is non-transferable without mutual written consent.

11.5 Waiver
Delay in exercising any rights does not constitute a waiver of those rights.

11.6 Legal Jurisdiction
This Agreement is governed by the laws of England and Wales.

12.0 Prohibited Items

The CUSTOMER must not use the address for the receipt of:

• Controlled substances.
• Firearms, weapons, or explosives.
• Hazardous materials.
• Counterfeit or infringing goods.
• Cash or bearer negotiable instruments (unless expressly agreed in writing).
• Any other prohibited goods under UK law.

Any suspicious items may be reported or destroyed without notice.

13.0 Acceptance

By registering and agreeing to these Terms & Conditions, the CUSTOMER confirms full acceptance of this Agreement, effective as of the registration date.